⚡ All Luxora products are digital goods delivered instantly upon payment. Due to the nature of instant digital delivery, all sales are final and no refunds will be issued once a purchase has been completed.
Luxora sells digital video content that is delivered immediately and automatically upon payment confirmation. Because the files are delivered to you the moment your purchase is complete — and cannot be "returned" in any meaningful sense — we maintain a strict no-refund policy in accordance with global digital goods regulations.
This includes EU Directive 2011/83/EU (Consumer Rights Directive) Article 16(m), which explicitly excludes digital content from the right of withdrawal once delivery has begun with the consumer's prior consent.
When you complete a purchase on Luxora, your download is made available immediately. By proceeding through checkout and completing payment, you expressly acknowledge and consent to:
While we do not issue monetary refunds, we are committed to ensuring every customer receives what they paid for. We will provide a replacement, re-delivery, or resolution in the following circumstances:
In any of these cases, contact us through the Contact section on luxorareels.com and we will resolve the issue within 24 hours.
If you accidentally purchase the same product twice, contact us within 48 hours of the duplicate transaction. We will review and, at our discretion, may issue a credit or refund for the duplicate charge only.
Filing a chargeback with your bank or card provider without first contacting Luxora support is considered fraudulent misuse of the chargeback process when digital goods have been successfully delivered. We reserve the right to contest all chargebacks for successfully delivered orders and to ban associated accounts from future purchases.
We encourage any customer with questions about our products to contact us before purchasing. We are happy to answer any questions about the content, file formats, licensing, or compatibility so you can purchase with full confidence.
For any issues with your order, please contact us through the Contact section on luxorareels.com. We respond within 24 hours and will always work to ensure you are satisfied with your Luxora purchase.