Luxury Reels
for Visionary
Brands

1. Agreement to Terms

By accessing or purchasing from Luxora ("we", "us", "our") at luxorareels.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site or purchase our products. These terms apply to all visitors, customers, and users worldwide.

2. Products & Intellectual Property

Luxora sells digital video content ("Reels") for use in social media content creation. Upon purchase, you receive a non-exclusive, worldwide, perpetual commercial license to use the purchased content for personal and commercial purposes, including on Instagram, TikTok, YouTube, and similar platforms.

• You may add your own branding, captions, or music to the reels.
• You may use the reels for paid brand deals and sponsored content.
• You may NOT resell, redistribute, sublicense, or package the raw files as a product for others to purchase.
• You may NOT claim the raw video content as your own original creation.
• Luxora retains full ownership and copyright of all original video content.

3. Instant Delivery & Access

All products are delivered digitally and immediately upon payment confirmation. Download links are provided via email or direct access. It is your responsibility to download and store your files. Luxora is not responsible for files lost due to account changes or email issues after initial delivery.

4. Permitted Use

Your license grants you the right to use Luxora content across all major social media platforms for commercial and non-commercial purposes. The license is granted to the individual purchaser and is non-transferable. Use across multiple brand accounts owned by you is permitted.

5. Prohibited Use

• Reselling or redistributing raw video files to third parties.
• Packaging Luxora content in competing digital product bundles.
• Using content in any unlawful, defamatory, or harmful manner.
• Claiming original copyright ownership over the content.

6. Payments & Pricing

All prices are listed in Euros (€). Payments are processed securely through our payment provider. Luxora reserves the right to change pricing at any time. Your purchase price is locked at the time of transaction.

7. Limitation of Liability

Luxora shall not be liable for any indirect, incidental, or consequential damages arising from your use of our content or services. Our total liability to you shall not exceed the amount paid for your purchase. We make no guarantees regarding specific results, follower growth, or income generated from use of our content.

8. Governing Law

These Terms are governed by applicable international digital commerce law. Disputes shall be resolved in good faith. If resolution cannot be reached informally, disputes are subject to binding arbitration under internationally recognised rules.

9. Modifications

We reserve the right to update these Terms at any time. Continued use of the site following any changes constitutes your acceptance of the updated Terms. We will indicate the effective date of the latest revision at the top of this document.

10. Contact

For any questions regarding these Terms, please contact us through the Contact section on luxorareels.com. We will respond within 24 hours.

1. Introduction

Luxora ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights as a data subject under applicable global privacy regulations including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and equivalent international frameworks.

2. Information We Collect

• Purchase Data: Name, email address, and billing details collected at checkout to process your order.
• Communications: Any information you provide when contacting us through our contact form.
• Usage Data: Anonymised data about how you interact with our website (pages visited, time on site) collected via standard web analytics tools.
• Technical Data: IP address, browser type, and device type — collected automatically for security and performance monitoring.

3. How We Use Your Data

• To process and deliver your purchase.
• To send your download link and order confirmation.
• To respond to your customer support enquiries.
• To improve our website and product offerings using anonymised analytics.
• To comply with legal obligations.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with trusted service providers (such as our payment processor and email delivery service) solely to fulfil your order. These providers are contractually obligated to protect your data.

5. Data Retention

We retain your purchase data for a minimum of 5 years for tax and accounting compliance. Contact form enquiries are retained for up to 2 years. You may request deletion of your personal data at any time, subject to legal retention requirements.

6. Your Rights

• Right to access the personal data we hold about you.
• Right to correction of inaccurate data.
• Right to erasure ("right to be forgotten"), where legally permitted.
• Right to data portability.
• Right to object to processing.
• Right to withdraw consent at any time.

To exercise any of these rights, contact us through the Contact section on luxorareels.com.

7. Cookies

Our website may use essential cookies required for site functionality and secure checkout. We do not use tracking or advertising cookies without your consent. You may disable cookies in your browser settings at any time.

8. Security

We implement industry-standard security measures including SSL/TLS encryption to protect your data in transit. Payment information is processed directly by our payment provider and is never stored on our servers.

9. International Transfers

Luxora serves customers globally. By using our site, you consent to your data being processed in the jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for all cross-border data transfers.

10. Contact

For privacy-related enquiries, data access requests, or to exercise your rights, contact us through the Contact form on luxorareels.com. We will respond within 5 business days.

1. Why We Do Not Offer Refunds

Luxora sells digital video content that is delivered immediately and automatically upon payment confirmation. Because the files are delivered to you the moment your purchase is complete — and cannot be "returned" in any meaningful sense — we maintain a strict no-refund policy in accordance with global digital goods regulations, including EU Directive 2011/83/EU (Consumer Rights Directive) Article 16(m), which explicitly excludes digital content from the right of withdrawal once delivery has begun with the consumer's prior consent.

2. What "Instant Delivery" Means

When you complete a purchase on Luxora, your download is made available immediately. By proceeding through checkout and completing payment, you expressly acknowledge and consent to:

• The immediate delivery of digital content beginning upon payment confirmation.
• The waiver of any applicable right of withdrawal or cancellation once delivery has commenced.
• Full understanding that the content cannot be undelivered or returned.

3. Exceptions — When We Will Help

While we do not issue monetary refunds, we are committed to ensuring every customer receives what they paid for. We will provide a replacement, re-delivery, or resolution in the following circumstances:

• Your download link does not work or has expired before you could access it.
• You received files that are corrupt, incomplete, or do not match the product description.
• A technical error on our platform prevented successful delivery.

In any of these cases, contact us through the Contact section on luxorareels.com and we will resolve the issue within 24 hours.

4. Duplicate Purchases

If you accidentally purchase the same product twice, contact us within 48 hours of the duplicate transaction. We will review and, at our discretion, may issue a credit or refund for the duplicate charge only.

5. Chargebacks

Filing a chargeback with your bank or card provider without first contacting Luxora support is considered fraudulent misuse of the chargeback process when digital goods have been successfully delivered. We reserve the right to contest all chargebacks for successfully delivered orders and to ban associated accounts from future purchases.

6. Contact Before You Buy

We encourage any customer with questions about our products to contact us before purchasing. We are happy to answer any questions about the content, file formats, licensing, or compatibility so you can purchase with full confidence.

7. Contact

For any issues with your order, please contact us through the Contact section on luxorareels.com. We respond within 24 hours and will always work to ensure you are satisfied with your Luxora purchase.