Privacy Policy

1. Introduction

Luxora ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights as a data subject under applicable global privacy regulations including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and equivalent international frameworks.

2. Information We Collect

• Purchase Data: Name, email address, and billing details collected at checkout to process your order.
• Communications: Any information you provide when contacting us through our contact form.
• Usage Data: Anonymised data about how you interact with our website (pages visited, time on site) collected via standard web analytics tools.
• Technical Data: IP address, browser type, and device type — collected automatically for security and performance monitoring.

3. How We Use Your Data

• To process and deliver your purchase.
• To send your download link and order confirmation.
• To respond to your customer support enquiries.
• To improve our website and product offerings using anonymised analytics.
• To comply with legal obligations.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with trusted service providers (such as our payment processor and email delivery service) solely to fulfil your order. These providers are contractually obligated to protect your data.

5. Data Retention

We retain your purchase data for a minimum of 5 years for tax and accounting compliance. Contact form enquiries are retained for up to 2 years. You may request deletion of your personal data at any time, subject to legal retention requirements.

6. Your Rights

• Right to access the personal data we hold about you.
• Right to correction of inaccurate data.
• Right to erasure ("right to be forgotten"), where legally permitted.
• Right to data portability.
• Right to object to processing.
• Right to withdraw consent at any time.

To exercise any of these rights, contact us through the Contact section on luxorareels.com.

7. Cookies

Our website may use essential cookies required for site functionality and secure checkout. We do not use tracking or advertising cookies without your consent. You may disable cookies in your browser settings at any time.

8. Security

We implement industry-standard security measures including SSL/TLS encryption to protect your data in transit. Payment information is processed directly by our payment provider and is never stored on our servers.

9. International Transfers

Luxora serves customers globally. By using our site, you consent to your data being processed in the jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for all cross-border data transfers.

10. Contact

For privacy-related enquiries, data access requests, or to exercise your rights, contact us through the Contact form on luxorareels.com. We will respond within 5 business days.